Remote identification 

Remote identification


During the process of personal identification, the bank verifies the identity of an individual. The identification can be carried out on-site, electronically, or remotely. After successful identification, the bank can open an account or offer other services to the client, as well as execute client orders.

• On-site identification takes place when the client meets with the bank representative in person, and presents his/her personal identification document (passport or ID card).

• Electronic identification is carried out in accordance with the “Law on Electronic Identification of Natural Persons” by using the electronic identification means provided for by VAS “Latvijas Valsts radio un televīzijas centrs” (LVRTC): eID card, eParaksts card, eParaksts+ card, and eParaksts (mobile) (www.eparaksts.lv). Electronic identification is as one of the types of remote identification.

• Remote identification is carried out by using certain technological solutions: video identification or secure electronic signature, or other technological means, and is used instead of the client’s personal meeting with the bank representative. For remote identification of its clients, BlueOrange Bank uses the “Video identification”, “Electronic signature” or “1st Payment” methods. For more information about these types of identification and how to use them, please read here.

At present, remote identification is available to the following clients:

New clients – natural persons:

natural persons in Latvia and outside Latvia – holders of a passport of the Republic of Latvia (citizens and non-citizens);

natural persons who are residents of the EEA, Switzerland or the UK, including persons who have a temporary (at least 6 months) or permanent residence permit issued in the EEA countries, Switzerland or the UK.

New clients – legal entities:

Enterprises registered in Latvia, Switzerland, the UK, the EU or the EEA, if their authorised persons are residents of Latvia, the EU, the EEA or the OECD.

New clients – natural persons who want to use BlueOrange Deposit services only:

natural persons who are residents of the European Union.

New affiliates of existing clients of BlueOrange Bank:

a natural person who is a new authorised representative/corporate card user of an existing legal entity client and is a resident of Latvia, the EU, the EEA or the OECD. The enterprise must be registered in Latvia, Switzerland, the UK, the EU or the EEA.

a natural person who holds an additional card of an existing natural person client and is a resident of Latvia, the EU, the EEA or the OECD.

What services are available to remotely identified clients?

To clients – legal entities whose country of registration is Latvia, whose authorised representative(s) and beneficial owner(s) is/are resident(s) of Latvia, and whose authorised representative(s) is/are remotely identified using the “Video identification + e-signature” method, all banking services are available without restrictions.

To clients – legal entities whose country of registration is Latvia, whose authorised representative(s) and beneficial owner(s) is/are resident(s) of Latvia, and whose authorised representative(s) is/are remotely identified using the “Video identification” or “e-signature” method, the following banking services are available:

Temporary Account (for newly established entities) or

Current Account / outgoing payments with a turnover up to EUR 300,000 per month;

All other banking services within the specified limit.

If a client wants to use all banking services without restrictions, he/she needs to make a payment from an account opened for the enterprise in another credit institution in the EEA, Switzerland or the UK (the payment must contain the following information: the client’s name, registration number).

To clients – legal entities whose country of registration is one of the EEA countries, or the UK, or Switzerland, whose authorised representative(s) and beneficial owner(s) is/are resident(s) of the EEA or the OECD, and whose authorised representative(s) is/are remotely identified using the “Video identification” or “e-signature” method, the following banking services are available:

Temporary Account (for newly established entities) or

Current Account / outgoing payments with a turnover up to EUR 300,000 per month;

All other banking services within the specified limit.

If a client wants to use all banking services without restrictions, he/she needs to make a payment from an account opened for the enterprise in another credit institution in the EEA, Switzerland or the UK (the payment must contain the following information: the client’s name, registration number).

To a client – natural person who is a citizen or non-citizen of Latvia and whose identification has been carried out remotely by using the “Video identification” or “e-signature” method, the following banking services are available:

Current Account / outgoing payments with a turnover up to EUR 15,000 per month;

All other banking services within the specified limit.

If a client wants to use all banking services with a turnover limit of up to EUR 100,000 per month, he/she needs to make a payment from an account opened for the client in another credit institution in the EEA, Switzerland or the UK or a licensed EU payment institution (the payment must contain the following information: the client’s name, surname, date of birth).

If a client wants to use all banking services without restrictions, additional identification will be required in order to complete the combination “video identification + e-signature”.

To a client – natural person who is a resident of the EU, EEA, Switzerland or the UK and whose identification has been carried out remotely by using the “Video identification + 1st Payment” or “e-signature + 1st Payment” method, the following banking services are available:

Current Account / outgoing payments with a turnover up to EUR 15,000 per month;

All other banking services within the specified limit.

If a client wants to use all banking services without restrictions, additional identification will be required in order to complete the combination “video identification + e-signature”.

To a client – natural person who wants to use BlueOrange Deposit services only and whose identification has been carried out remotely by using the “Video identification” or “1st Payment”, or “e-signature” method, the following banking services are available:

Deposit placement without restrictions;

Connecting to the Internet Bank using the “SMS + Password” authentication tool. 

Types of remote identification methods used by BlueOrange Bank

These remote identification methods are a combination of two mandatory steps that the client and the bank must perform in order to successfully complete the identification.

By combining the identification methods, the bank can offer a wider range of services used or reduce the restrictions imposed. 

This type of remote identification means that the client makes a single payment to the new account at BlueOrange Bank from his/her account opened at another credit institution in the EEA, Switzerland or the UK, or EU licensed payment institution. The purpose of payment must specify the client’s name, surname, personal identity number or date of birth. If the first payment is made from the client’s payment institution, the account payment must additionally include the unique client identification number assigned by the payment institution.

This type of remote identification means that the client’s identification is carried out during a video session.

What does the client need to start a video session?

The client is required to do the following:

Download the necessary add-in/plug-in (Zoom) on the phone or tablet.

At the appropriate time, connect to the Zoom application in the e-mail program, through the link sent to the client beforehand, enter the password, name, surname, and allow the device to use video and audio. Then the video session may start.

What is required for the video session to run smoothly?

For a video session to be successful, the following requirements must be followed:

 Prepare a personal identification document – passport or ID card;

Prepare a hand-signed application and a questionnaire for opening an account, if they were sent to the bank by e-mail in a scanned form;

Use a phone, tablet or PC with a camera (webcam) and microphone enabled;

Select a quiet, well-lit place;

Make sure that a stable, sufficient internet connection is available;

Make sure that the battery level of the device is sufficient for a continuous operation of at least 15 minutes;

Select the language of the video session – Latvian, English, or Russian.

How long on average does one video session last?

The duration of the video session is approximately 15 minutes.

What happens during the video session?

During the video session, the bank representative will ask you to:

Present your identity document – passport or ID card;

Restate some of the answers to the questions of the questionnaire, such as your name, surname, address, date of birth and other questions, if necessary;

Give oral consent to the processing of the data and certify that you have read the bank’s terms and conditions;

Put your signature on a sheet of paper and show it to the bank representative.

Please note that the video session will be recorded and screenshots of the client and client’s identity documents will be taken.


What happens after the video session?

The record of the video session is verified within one working day. Following the decision on the account opening, you will receive a respective notification to the email address specified by you at the time of registration on our home page or in the Client Cabinet.

If you have opted to open a current account at BlueOrange Bank, we will start preparing your payment card; typically, it takes two working days. When you receive the notification on the account opening, you may credit your account and start using it.

Technical information:

The client is required to use a personal computer, tablet or smartphone with a digital video camera capable of high-resolution not less than 1080p and 10 MP);

The lighting during the video session must be sufficient for facial recognition; the bank representative may require additional lighting to be switched on;

During the video session the voice must be clear, without any background noise;

The client's face and any recognizable objects must be placed in the centre;

The client must use a colour-video camera;

To provide for online video, the speed of the internet connection must be at least 8 Мbit/s;

The Zoom software must be installed;

A web browser must be installed.

Related matters

If the client – a natural person has initially opted only for the Deposit service and now wants to use other banking services, he/she needs to fill-in the Application for Everyday Servicing of an Individual Client and the Questionnaire for a Domestic Individual, and submit them to the bank in one of the following ways:

• Through the Internet Bank – hand-signed and scanned forms;

• By post to Smilšu iela 6, Rīga, LV-1050, Latvija – hand-signed original forms;

• By e-mail bank@blueorangebank.com – forms signed with a secure electronic signature.

If the client – a natural person or a legal entity uses banking services within the specified turnover limit and wants to increase it, they must take additional steps: “Video identification” or “1st Payment”, or “e-signature”, depending on how the remote identification was originally carried out; or the client has to undergo on-site identification at the bank’s Client Service Centre in Riga, 2 Jekaba Street. Read more in the section “What services are available to remotely identified clients?”.

For example, a client – a legal entity, whose country of registration is Latvia, whose authorised representative(s) and beneficial owner(s) is/are resident(s) of Latvia, and whose authorised representative(s) has/have initially been identified remotely using the “e-signature” method, wants to increase the set limit up to EUR 300,000 per month. In order for this client to have access to all banking services without restrictions, there are 3 options for the next steps:

1. A single payment must be made from an account opened for the enterprise in another credit institution in Latvia or EEA, Switzerland or the UK (the payment must contain the following information: the client’s name, registration number);

2. The client’s authorised representative(s) must undergo on-site personal identification at the bank’s Client Service Centre in Riga, 2 Jekaba Street;

3. The client’s authorised representative(s) must undergo “Video identification”.

Of course!  You can fill-in the questionnaire in the Client Cabinet and then visit our Client Service Centre in Riga, 2 Jekaba Street, where the bank representative will carry out your personal identification and you will have access to a full range of banking services without any restrictions.