Frequently asked questions (FAQ)

Frequently Asked Questions

About bank

BlueOrange is a bank. Its registered name is AS BlueOrange Bank. 

The bank has been using the new BlueOrange brand since January 2017.

The bank operates in accordance with the applicable legislation of the Republic of Latvia and is regulated by the Financial and Capital Market Commission (FCMC).

The bank was established on 22 June 2001.

BlueOrange is one of the top 10 banks in Latvia. To find out more about the bank and its history, please visit our About Us page.

Bank is headquartered in Riga, Latvia. Detailed contact information is available here.

The bank's ATMS are situated in Riga only. You can find precise locations here (in Latvian).

The bank provides banking services in Latvia, the Baltic states, Europe, and worldwide. Our clients reside and operate in more than 90 countries.

Currently, the bank employs 240 people.

The bank’s operations are subject to the applicable legislation of the Republic of Latvia and are supervised by the RL Financial and Capital Market Commission (FCMC).

BlueOrange is a member of the Association of Latvian Commercial Banks (ALCB). The ALCB is part of the European Banking Federation (EBF). For more information, please visit the ALCB website

In 2013, the bank established a charity foundation. BeOpen is primarily engaged in charitable endeavours and support for the most vulnerable groups in local society, including children with special needs. To find out more about the bank’s charity foundation, please read our Charity section.

Important information about payment cards

Information about what to do in case of loss or theft of a card, safety rules for using a card, unlocking or changing a PIN code, as well as functions with a card that are available in the Internet Bank can be found on the Payment cards page in the Banking services section above.

** Free-of-charge cash withdrawal totalling up to EUR 500.00 at any ATM in Latvia and worldwide (including BlueOrange ATMs) is accounted for a certain period (calendar month), where the transaction fee is reserved at the time of the transaction, but then cancelled at the time of write-off of the transaction.

As soon as the total amount of cash withdrawals in ATMs exceeds EUR 500.01, the transaction fee is reserved and deducted in accordance with the bank’s applicable pricelist.

The total amount of free-of-charge ATM cash withdrawal is accounted per calendar month based on the date of the transaction at the ATM.

** These rules apply only to EU customers.

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